Hi Karen, He is in PA and I am in FL – He works remotely and takes control of your computer by way of a pass code that you approve. he can only do it with your approval. I’ve known him since 5th grade and I trust him completely. He made my computers so good that my mom and dad (who are visiting) asked to have him look at theirs. His prices are much more reasonable than geek squad or another guy I had locally…